Some so many Windows users have reported problems in getting logging in or creating issues while entering their username or password. This issue has been encountered on more than one version of windows that ranges from old versions like windows 7 to the newer advanced windows 10. Here we will discuss how to fix Skype login issues on windows to look into the problems and offer potential solutions:
If Skype does not Accept Username and Password
Several windows users have reported their problem within the process of Skype login. Some users complained that Skype is not accepting his username and password; however, they uninstalled and re-installed so many times to resolve the issue. Let's have a look at them:
Solution 1: Update your Computer
It is a straightforward solution as well as a very effective one. If your Windows is not updated yet, there is a better chance you may run into all types of errors. It includes login problems as well. Furthermore, the Old version of the software is the topmost root-causes of Skype issues.
Therefore, you will have to update your Windows to the latest version. After it, try to log in to your Skype account. However, you still not get resolved your issue while updating Windows or you are already using the latest version of Windows then try the next solution.
Solution 2: Reinstall Skype and Run an Administrator
Most of the time, just running Skype as an administrator is enough to fix the login problem. Furthermore, you may try to run Skype in compatibility mode. On the other hand, you can reset Windows to the last working version. Look if Skype will allow you to enter your user credentials or not. In case if did not help, then you should follow the next suggestion:
Solution 3: Check your DLLs
DLL is an essential library that contains code as well as data. These codes and data can be used by more than one program at the same time. Here we will guide you on how to check them on Windows 10:
- Open the Start menu
- select All Programs
- Choose Accessories
- to right-click on Command Prompt.
- Click on "Run as administrator".
- Enter "cd c:windowssyswow64" in the Command Prompt then press Enter.
- Enter "regsvr32 jscript.dll" and press Enter.
- Write "regsvr32 jscript9.dll" and press Enter again.
- You will see a message that says "DllRegisterServer in XXX.dll succeeded".
- Restart your computer.
Common Causes and Resolutions
Cause # 1:
While login, a dialogue box prompts that shows the following phrase: "cannot verify that the server is trusted for your sign-in address. Connect anyway?"
Solution: Immediately verify that the domain name in the dialogue box is a trusted server, such as domainName.contoso.com. The user has to select the "Always trust this server" check box, and further click on Connect.
You can prevent this message from showing when a user signs in for the first time by updating the Windows registry on each user's computer.
Misspelling typed the sign-in address, user name, or password by mistake.
Solution: Confirm that the user's sign-in name and password are correctly entered or not. Then verify that the sign-in name of the user. On the other hand, the user should try signing in again.
Forget your password
Solution: Click on the forget password button and reset the user's password. They will notify you about the new temporary password.
Not licensed to use Skype:
Solution: First of all, confirm that the user is registered as a Skype for Business Online user. However, if not, then register yourself and sign in again.
The wrong version of Skype installed
This problem is commonly associated with an error message that shows the following phrase: "the authentication service may be incompatible with this version of the program". Therefore, you should uninstall and reinstall Skype from the Microsoft 365 admin center.
Problem acquiring a personal certificate that is required to sign in
- If your sign-in address has recently changed, then you may be required to delete cached sign-in data. Therefore, sign out first, click the "Delete my sign-in info link" on the sign-in screen, and then try again.
- If you set up a custom domain name, and the changes may not have completed propagating through the system then, first of all, make sure that you have updated the Domain Name Service (DNS).
- If you have already made the necessary DNS changes, then try logging in later because DNS changes may take up to 72 hours to be reflected throughout the system.
System Clock out of Sync with Server Clock
Make sure that your network domain controller is synchronizing with a reliable external time source. To troubleshoot Skype for logging issues, begin by eliminating the most common causes of the sign-in problem.
If compulsory, you are allowed to follow specific resolution steps that are based on the type of error. If the user still cannot sign in, collect additional information, and then get extra help.